Terms & Conditions
TilliT Dating terms for the app and website.
This page reproduces the contents of the provided Terms & Conditions document for TilliT Dating.
Terms
1. Scope and Acceptance
- These Terms & Conditions ("Terms") govern the use of the TilliT Dating mobile application and website (the "Service").
- By creating an account or using the Service, you agree to be bound by these Terms.
- If you do not agree, you must not use the Service.
2. Eligibility
- You must be at least 18 years old.
- You must have legal capacity to enter into a binding agreement.
- You must provide accurate and truthful information. TilliT reserves the right to request age verification.
3. Account Registration
- You are responsible for maintaining the confidentiality of your login credentials.
- You may not create multiple accounts or impersonate others.
- TilliT may suspend or delete accounts that violate these Terms.
4. Nature of the Service
- TilliT is a digital platform that facilitates introductions between users.
- TilliT does not guarantee matches, compatibility, or outcomes.
- TilliT is not responsible for user behavior offline or outside the platform.
5. User Conduct
You agree not to:
- Post illegal, defamatory, discriminatory, violent, or sexually exploitative content.
- Harass, threaten, or stalk other users.
- Use bots, scraping tools, or automated systems.
- Attempt to reverse engineer or interfere with the Service.
- Share financial details or request money from other users.
Violation may result in immediate account termination.
6. User Content & License
- You retain ownership of content you upload.
- By uploading content, you grant TilliT a non-exclusive, worldwide, royalty-free license to host, use, reproduce, adapt, and display such content solely for operating and improving the Service.
- You confirm you have the rights to all content you upload. TilliT may remove content that violates these Terms.
7. Moderation & Digital Services Act Compliance
- Users may report illegal or harmful content via [report email / in-app tool].
- TilliT will review reports in accordance with EU Digital Services Act obligations.
- Users may appeal moderation decisions.
8. Subscriptions & Payments
- TilliT may offer paid subscriptions (e.g., Premium, Boost features).
- Prices are displayed inclusive of VAT (where applicable).
- Subscriptions automatically renew unless cancelled before the renewal date.
- You may cancel at any time via your app store account or account settings.
- Refunds are granted only where required under Dutch or EU law.
9. Right of Withdrawal (EU Consumers)
- If you purchase a subscription online, you have a 14-day withdrawal right under EU consumer law.
- By activating premium features immediately, you expressly consent to immediate performance and acknowledge that you may lose your right of withdrawal once the digital service has been fully performed.
10. Privacy & GDPR
- Personal data is processed in accordance with the TilliT Privacy Policy.
- TilliT acts as data controller under the GDPR.
- Users have rights including access, rectification, erasure, restriction, objection, and data portability.
- Users may lodge complaints with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
11. Safety Disclaimer
- TilliT does not conduct criminal background checks unless explicitly stated.
- Users interact at their own risk.
- Users are responsible for exercising caution when meeting others offline.
12. Intellectual Property
- All intellectual property related to the Service (software, branding, design, algorithms) remains the property of TilliT or its licensors.
- No rights are granted except those expressly stated in these Terms.
13. Limitation of Liability
- To the extent permitted by Dutch law, TilliT's liability is limited to direct damages up to the amount paid by the user in the preceding 12 months.
- TilliT is not liable for indirect damages, including loss of profit or reputational harm.
- Nothing limits liability for intent (opzet) or gross negligence (grove schuld).
14. Termination
- Users may delete their account at any time.
- TilliT may suspend or terminate accounts for breach of these Terms.
- Certain provisions (liability, IP, dispute resolution) survive termination.
15. Amendments
- TilliT may amend these Terms.
- Material changes will be communicated in advance.
- Continued use after changes constitutes acceptance.
16. Governing Law & Jurisdiction
- These Terms are governed by Dutch law.
- Disputes shall be submitted to the competent court in the Netherlands, unless mandatory consumer law provides otherwise.
17. Contact Information
For legal inquiries:
- [Legal Entity Name B.V.]
- [Address]
- [Email]
Annexes
Annexe 1. Algorithm Transparency Statement
- TilliT uses automated systems to generate suggested matches and prioritize user profiles.
- Match suggestions may be based on factors including but not limited to declared preferences, behavioral interactions within the app, compatibility indicators, profile completeness, geographic proximity, and subscription status if applicable.
- No automated system guarantees compatibility or success.
- Users may request meaningful information about the logic involved in automated decision-making where required under Article 15 and 22 GDPR.
- TilliT does not use sensitive personal data (e.g., race, religion, health data) for matching unless explicitly and lawfully provided with consent.
Annexe 2. AI-Matching Disclosure
- TilliT may use artificial intelligence and machine learning models to improve compatibility predictions, detect fraudulent or harmful behavior, and optimize user experience.
- AI-generated outputs are probabilistic and do not constitute professional advice.
- Automated processing does not produce legally binding decisions affecting users.
- Users may request human review of automated moderation decisions.
Annexe 3. Anti-Catfishing & Identity Verification Clause
- Users must represent themselves truthfully.
- Impersonation, misrepresentation, or use of altered identity information is strictly prohibited.
- TilliT may request identity verification (e.g., ID verification, selfie verification) where fraud is suspected.
- Refusal to comply may result in suspension.
- Submission of verification materials does not create liability for TilliT regarding user authenticity.
Annexe 4. Photo Verification Terms
- TilliT may offer optional or mandatory photo verification.
- Verification confirms that a user matches submitted images at the time of verification only.
- Verification does not constitute background checks or guarantee user safety.
- Users grant TilliT a limited license to process biometric or facial comparison data strictly for verification purposes.
- Such data will be processed in accordance with GDPR and deleted after verification unless otherwise required by law.
Annexe 5. Community Values Statement
TilliT promotes:
- Respectful communication
- Authentic connections
- High-intent engagement
- Zero tolerance for harassment, hate speech, or exploitation
Annexe 6. Non-Circumvention Clause
- Where TilliT facilitates curated introductions, users agree not to circumvent the platform to avoid applicable fees.
- Users shall not use contact information obtained via the platform for commercial solicitation.
- Breach may result in suspension and claim for damages.