Tillit Back to support home

Terms & Conditions

TilliT Dating terms for the app and website.

This page reproduces the contents of the provided Terms & Conditions document for TilliT Dating.

Version

April 2026

Operator

ESA-Consulting

Registered office

Röntgenstrasse 7-9, 60388 Frankfurt/Main

Contact

Jeremy Roffe Vidal

Terms

1. Scope and Acceptance

  1. These Terms & Conditions ("Terms") govern the use of the TilliT Dating mobile application and website (the "Service").
  2. By creating an account or using the Service, you agree to be bound by these Terms.
  3. If you do not agree, you must not use the Service.

2. Eligibility

  1. You must be at least 18 years old.
  2. You must have legal capacity to enter into a binding agreement.
  3. You must provide accurate and truthful information. TilliT reserves the right to request age verification.

3. Account Registration

  1. You are responsible for maintaining the confidentiality of your login credentials.
  2. You may not create multiple accounts or impersonate others.
  3. TilliT may suspend or delete accounts that violate these Terms.

4. Nature of the Service

  1. TilliT is a digital platform that facilitates introductions between users.
  2. TilliT does not guarantee matches, compatibility, or outcomes.
  3. TilliT is not responsible for user behavior offline or outside the platform.

5. User Conduct

You agree not to:

Violation may result in immediate account termination.

6. User Content & License

  1. You retain ownership of content you upload.
  2. By uploading content, you grant TilliT a non-exclusive, worldwide, royalty-free license to host, use, reproduce, adapt, and display such content solely for operating and improving the Service.
  3. You confirm you have the rights to all content you upload. TilliT may remove content that violates these Terms.

7. Moderation & Digital Services Act Compliance

  1. Users may report illegal or harmful content via [report email / in-app tool].
  2. TilliT will review reports in accordance with EU Digital Services Act obligations.
  3. Users may appeal moderation decisions.

8. Subscriptions & Payments

  1. TilliT may offer paid subscriptions (e.g., Premium, Boost features).
  2. Prices are displayed inclusive of VAT (where applicable).
  3. Subscriptions automatically renew unless cancelled before the renewal date.
  4. You may cancel at any time via your app store account or account settings.
  5. Refunds are granted only where required under Dutch or EU law.

9. Right of Withdrawal (EU Consumers)

  1. If you purchase a subscription online, you have a 14-day withdrawal right under EU consumer law.
  2. By activating premium features immediately, you expressly consent to immediate performance and acknowledge that you may lose your right of withdrawal once the digital service has been fully performed.

10. Privacy & GDPR

  1. Personal data is processed in accordance with the TilliT Privacy Policy.
  2. TilliT acts as data controller under the GDPR.
  3. Users have rights including access, rectification, erasure, restriction, objection, and data portability.
  4. Users may lodge complaints with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Safety Disclaimer

  1. TilliT does not conduct criminal background checks unless explicitly stated.
  2. Users interact at their own risk.
  3. Users are responsible for exercising caution when meeting others offline.

12. Intellectual Property

  1. All intellectual property related to the Service (software, branding, design, algorithms) remains the property of TilliT or its licensors.
  2. No rights are granted except those expressly stated in these Terms.

13. Limitation of Liability

  1. To the extent permitted by Dutch law, TilliT's liability is limited to direct damages up to the amount paid by the user in the preceding 12 months.
  2. TilliT is not liable for indirect damages, including loss of profit or reputational harm.
  3. Nothing limits liability for intent (opzet) or gross negligence (grove schuld).

14. Termination

  1. Users may delete their account at any time.
  2. TilliT may suspend or terminate accounts for breach of these Terms.
  3. Certain provisions (liability, IP, dispute resolution) survive termination.

15. Amendments

  1. TilliT may amend these Terms.
  2. Material changes will be communicated in advance.
  3. Continued use after changes constitutes acceptance.

16. Governing Law & Jurisdiction

  1. These Terms are governed by Dutch law.
  2. Disputes shall be submitted to the competent court in the Netherlands, unless mandatory consumer law provides otherwise.

17. Contact Information

For legal inquiries:

Annexes

Annexe 1. Algorithm Transparency Statement

  • TilliT uses automated systems to generate suggested matches and prioritize user profiles.
  • Match suggestions may be based on factors including but not limited to declared preferences, behavioral interactions within the app, compatibility indicators, profile completeness, geographic proximity, and subscription status if applicable.
  • No automated system guarantees compatibility or success.
  • Users may request meaningful information about the logic involved in automated decision-making where required under Article 15 and 22 GDPR.
  • TilliT does not use sensitive personal data (e.g., race, religion, health data) for matching unless explicitly and lawfully provided with consent.

Annexe 2. AI-Matching Disclosure

  • TilliT may use artificial intelligence and machine learning models to improve compatibility predictions, detect fraudulent or harmful behavior, and optimize user experience.
  • AI-generated outputs are probabilistic and do not constitute professional advice.
  • Automated processing does not produce legally binding decisions affecting users.
  • Users may request human review of automated moderation decisions.

Annexe 3. Anti-Catfishing & Identity Verification Clause

  • Users must represent themselves truthfully.
  • Impersonation, misrepresentation, or use of altered identity information is strictly prohibited.
  • TilliT may request identity verification (e.g., ID verification, selfie verification) where fraud is suspected.
  • Refusal to comply may result in suspension.
  • Submission of verification materials does not create liability for TilliT regarding user authenticity.

Annexe 4. Photo Verification Terms

  • TilliT may offer optional or mandatory photo verification.
  • Verification confirms that a user matches submitted images at the time of verification only.
  • Verification does not constitute background checks or guarantee user safety.
  • Users grant TilliT a limited license to process biometric or facial comparison data strictly for verification purposes.
  • Such data will be processed in accordance with GDPR and deleted after verification unless otherwise required by law.

Annexe 5. Community Values Statement

TilliT promotes:

  • Respectful communication
  • Authentic connections
  • High-intent engagement
  • Zero tolerance for harassment, hate speech, or exploitation

Annexe 6. Non-Circumvention Clause

  • Where TilliT facilitates curated introductions, users agree not to circumvent the platform to avoid applicable fees.
  • Users shall not use contact information obtained via the platform for commercial solicitation.
  • Breach may result in suspension and claim for damages.